Platform Operations
- Daily system monitoring and health checks
- Performance tuning and optimization
- Patch management and upgrades
- Database maintenance and backup
- Log monitoring and analysis
- Capacity planning and scaling
Managed Services
24/7 Managed Identity Services
Expert operational support for your SailPoint IdentityIQ and IdentityNow platforms. L1, L2, L3 support with dedicated resources, full project management, or flexible hourly engagement. Your IAM operations in expert hands.
0/7
Support Available
0%
SLA Compliance
0min
Response Time
L1
First Level Support
Ticket Management & User Support
L2
Technical Support
Configuration & Troubleshooting
L3
Expert Support
Architecture & Development
Comprehensive Coverage
What We Manage
End-to-end operational support for your entire IAM infrastructure
User Lifecycle Management
- Joiner-Mover-Leaver process execution
- Account provisioning and deprovisioning
- Access request fulfillment
- Role assignment and modification
- Password reset and account unlock
- Orphan account management
Application Integration
- Connector maintenance and monitoring
- Application onboarding support
- Aggregation scheduling and monitoring
- Integration troubleshooting
- Data synchronization management
- Custom connector support
Access Certification
- Certification campaign management
- Campaign scheduling and execution
- Reviewer support and training
- Remediation tracking
- Compliance reporting
- Audit trail maintenance
Security & Compliance
- SoD policy monitoring
- Violation detection and remediation
- Security audit support
- Compliance reporting (SOX, GDPR, HIPAA)
- Access review enforcement
- Risk assessment and mitigation
Reporting & Analytics
- Standard and custom report generation
- Dashboard maintenance
- KPI tracking and analysis
- Trend analysis and insights
- Executive reporting
- Data export and scheduling
Tiered Support Model
L1, L2, L3 Support Services
Multi-level support structure ensuring rapid resolution at every complexity level
L1
Level 1 Support
First Line of Defense
Initial point of contact for all IAM-related issues. Our L1 team handles routine requests, basic troubleshooting, and escalates complex issues to higher tiers.
Capabilities & Responsibilities
- Incident Management: Ticket creation, categorization, and initial triage
- User Support: Password resets, account unlocks, access request status
- Basic Troubleshooting: Login issues, SSO problems, application access
- Request Fulfillment: Standard access requests, role assignments
- Documentation: Ticket logging, knowledge base updates
- Escalation: Identify and escalate complex issues to L2/L3
Service Level Agreement
Response Time
15 minutes
Resolution Target
2 hours
Availability
24/7
L2
Level 2 Support
Technical Expertise
Advanced technical support for complex issues requiring in-depth platform knowledge. Our L2 specialists handle configuration, workflow troubleshooting, and system-level issues.
Capabilities & Responsibilities
- Configuration Management: Workflow adjustments, rule modifications, connector tuning
- Advanced Troubleshooting: Aggregation failures, provisioning errors, certification issues
- Integration Support: Application connector debugging, API integration issues
- Performance Analysis: System performance review, query optimization
- Security Reviews: Policy validation, SoD rule analysis
- Change Implementation: Minor configuration changes, routine updates
Service Level Agreement
Response Time
30 minutes
Resolution Target
8 hours
Availability
24/7
L3
Level 3 Support
Expert Architects
Senior architects and developers for critical issues, custom development, architecture decisions, and strategic platform enhancements. Highest level of technical expertise.
Capabilities & Responsibilities
- Architecture Design: Solution architecture, platform redesign, optimization strategies
- Custom Development: BeanShell scripting, custom connectors, workflow development
- Critical Issue Resolution: Platform outages, data corruption, security incidents
- Upgrades & Migrations: Version upgrades, platform migrations, major changes
- Performance Optimization: System tuning, architecture optimization
- Strategic Consulting: Roadmap planning, best practice guidance
Service Level Agreement
Response Time
1 hour
Resolution Target
As needed
Availability
On-demand
Flexible Engagement
Service Delivery Models
Choose the engagement model that fits your needs and budget
Most Popular
Full Managed Service
Complete operational ownership of your IAM platform. We handle everything from daily operations to strategic planning.
What's Included
- ✓ Dedicated support team (L1/L2/L3)
- ✓ 24/7 monitoring and support
- ✓ All operational activities
- ✓ Monthly reporting and reviews
- ✓ Continuous optimization
- ✓ Upgrade and patch management
- ✓ Compliance and audit support
- ✓ Strategic roadmap planning
Starting at
Custom Quote
Based on platform size and complexity
Get Custom Quote
Dedicated Resource Staffing
Skilled IAM professionals integrated into your team on a monthly billing basis. Full-time or part-time engagement.
What's Included
- ✓ Certified SailPoint professionals
- ✓ Monthly or quarterly contracts
- ✓ Flexible resource allocation
- ✓ Knowledge transfer included
- ✓ Direct team integration
- ✓ Scalable team size
- ✓ Fixed monthly billing
- ✓ Quick onboarding (2 weeks)
Billing Model
Monthly Retainer
Full-time or part-time options
Request Resources
Flexible Hourly Support
Pay-as-you-go support for specific tasks, ad-hoc troubleshooting, or periodic assistance. No long-term commitment required.
What's Included
- ✓ No minimum hour requirement
- ✓ Expert-level support (L2/L3)
- ✓ Flexible scheduling
- ✓ Transparent hourly billing
- ✓ Task-based engagement
- ✓ Quick response times
- ✓ Detailed time tracking
- ✓ Perfect for one-time needs
Billing Model
Hourly Rate
Varies by expertise level
Get Hourly Rates
Project-Based Engagement
Fixed-scope projects with defined deliverables and timelines. Ideal for upgrades, migrations, or specific initiatives.
What's Included
- ✓ Defined scope and deliverables
- ✓ Fixed-price quote
- ✓ Project management included
- ✓ Milestone-based billing
- ✓ Dedicated project team
- ✓ Quality assurance
- ✓ Documentation deliverables
- ✓ Post-project support period
Billing Model
Fixed Price
Based on project scope
Discuss Project
Platform Expertise
SailPoint Platforms We Support
IIQ
SailPoint IdentityIQ
On-Premise Platform
Support Coverage
- ✓ All versions from 7.x to 8.x
- ✓ Workflow customization and development
- ✓ Custom connector development
- ✓ BeanShell scripting and rules
- ✓ Database optimization (Oracle, SQL Server, MySQL)
- ✓ Application server tuning (Tomcat, WebLogic)
- ✓ Compliance module configuration
- ✓ Lifecycle Manager operations
Our Certifications
SailPoint Certified
IIQ Architect
IIQ Engineer
ISC
SailPoint IdentityNow
Cloud SaaS Platform
Support Coverage
- ✓ Identity Security Cloud (ISC) full stack
- ✓ Source and connector management
- ✓ Transform development and optimization
- ✓ Workflow orchestration
- ✓ API integrations and automation
- ✓ Access request catalog configuration
- ✓ Certification campaign management
- ✓ VA (Virtual Appliance) management
Our Certifications
SailPoint Certified
ISC Engineer
Cloud Specialist
Why WebCyber
Why Choose Our Managed Services
01
Certified Experts
Team of SailPoint-certified professionals with years of hands-on experience across diverse industries and implementations.
02
24/7 Availability
Round-the-clock support ensures your IAM platform is always monitored, maintained, and available when you need it.
03
Proactive Monitoring
Continuous platform monitoring with automated alerts and proactive issue resolution before they impact your business.
04
Cost Effective
Lower total cost of ownership compared to building and maintaining an internal IAM operations team.
05
Flexible Engagement
Multiple service models to fit your specific needs, budget, and organizational structure.
06
Knowledge Transfer
Comprehensive documentation and training to empower your internal teams over time.
Ready to Offload Your IAM Operations?
Let our expert team handle your SailPoint platform operations while you focus on strategic business initiatives. Flexible engagement models, transparent pricing, and guaranteed SLAs.
✓ 24/7 expert support
✓ Guaranteed SLAs
✓ Flexible contracts
✓ Transparent billing
⭐ Trusted by 50+ enterprises • 99.9% uptime SLA • Certified professionals